Privacy Policy

Effective Date: 03/06/25

Lucy's Literacy Club is committed to protecting the privacy and personal information of all visitors to our website and the families and children we support through tutoring.

This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website or tutoring services.

1. What Information We Collect

We may collect the following types of personal information:

Contact information: Name, email address, phone number.

Child’s information: First name, age, learning needs, interests (only with parental/guardian consent).

Payment details: If applicable, processed securely via third-party providers (we do not store card details).

Technical information: IP address, browser type, and usage data (collected via cookies for site functionality and analytics).

2. How We Use Your Information

We use your information to

:Provide personalised tutoring services.

Communicate with you about sessions, scheduling, and progress.

Improve our website and services.

Maintain accurate business records.

Comply with legal and safeguarding obligations.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with

:Third-party service providers (e.g., secure payment processors, scheduling tools) who help us deliver our services.

Authorities or safeguarding professionals if required by law or child protection concerns

.4. Your Rights

You have the right to:

Access or update your personal information.

Request that we delete your data (where legally possible).

Withdraw consent at any time (this may affect our ability to provide services).

To exercise your rights, please contact us at [Your Contact Email]

.5. Data Storage and Security

We store personal data securely using password-protected systems and take all reasonable steps to protect it from loss, misuse, or unauthorised access.

We retain information only for as long as necessary for our services and legal requirements.

6. Cookies

We use cookies to ensure our website functions properly and to understand how visitors use it. You can manage cookie preferences in your browser settings

.7. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact: Lucy Barrell at lucysliteracyclub@gmail.com

This policy may be updated from time to time. We recommend reviewing it periodically to stay informed about how we protect your information.